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Food allergen management assessment

In planning and conducting an inspection, authorised officers should refer to the ISFR Principles for inspection of food businesses. During inspections, authorised officers could consider the following items in order to ensure food businesses are adequately managing the risk posed by food allergens to food safety in their businesses.

Food businesses should:

  • Undertand the law and the requirements as a food service provider. 
  • Understand the serious risks posed by poor allergen control management.
  • Only accept labelled foods or foods supplied with ingredient information (Product Information Form).
  • Be aware of their duty to provide information about food allergens if requested by a customer.
  • Be aware of their duty to provide the customer with exactly what they ordered.
  • Appoint a Food Safety Supervisor (if required in the jurisdiction).
  • Ensure that staff are trained appropriately and have skills and knowledge with regards to food allergens. Staff can undertake free All about Allergens online training available at: www.foodallergytraining.org.au
  • Have demonstrated processes to control allergens where an allergen free meal is requested (from food receipt to food service). The All about Allergens Resource hub has templates that can be adapted: www.foodallergytraining.org.au/resources 

The Allergy & Anaphylaxis Australia Food Service Kit is a useful resource to help food service businesses undersatnd food allergy and how to make their business allergy aware. This Kit supports the All about Allergens online training and contains easy to understand information in a booklet, posters, brochures, a set of food allergen cards for each common allergen, and examples of the customer Chef Card.

Authorised officers should:

  • Ask about allergen control at every food inspection and seek evidence of compliance (e.g. a demonstration).
  • Check food businesses understand their duty to provide food allergen information if requested and provide the customer with what they ordered.
  • Check food labels for ingredient and allergen information.
  • Provide information about allergen management to local food businesses.
  • Understand and follow the ISFR Undeclared Allergen Incident and Investigation Protocol for food allergy complaints.

Content updated November 2021

A food allergy awareness project supported by

The National Allergy Council  is a progression of the National Allergy Strategy and remains a partnership between the Australasian Society of Clinical Immunology and Allergy (ASCIA) and Allergy & Anaphylaxis Australia (A&AA), as the leading medical and patient support organisations for allergy in Australia.

This project received funding from the Australian Government Department of Health.

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