Important information

Certificates from courses prior to August 2025 are no longer available. If you require a certificate you should undertake one of the courses now available.

Previous courses completed are still valid from the completion date on the certificate for at least two years, unless employers require more frequent course completion.

Where can I get help?

Read the contents of this page and the Help page.

Are the All about Allergens online courses accredited?

These courses are not accredited, but they have been developed to provide nationally standardised best-practice training. The certificate provided on successful completion of the final assessment is proof of completion only for the course completed. 

The certificate does not constitute a qualification and does not imply endorsement from the National Allergy Council.

How often should I undertake All about Allergens training?

The National Allergy Council recommends the All About Allergens online training should be undertaken at least every two years. However, you should check your training requirements with your employer.

Which course should I choose?

See Which course should I do?

I am having trouble registering. I have not received an email and I cannot log in.

The automatic email that is sent to a nominated email address to authenticate an account may be blocked by a Spam filter on your own computer, your network provider or your ISP. 

If your email address is a common email address such as; hotmail, yahoo or bigpond, the automatic email confirmations may be stopped by firewalls. If you have not received your confirmation email, please try your junk/spam inboxes, try using another email address that is not hotmail, yahoo or bigpond or contact Help.

The automatic email also cannot be received if you enter your email address incorrectly when creating your account, so correctly entering your email address when registering is essential.

For more help see Help page.

My password is not working.

Both usernames and passwords are case sensitive. The username is always lowercase. The password must have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s).

Example password: kp?Gd6ma*7 

Can I log in using another person’s password and email address?

An individual's result is stored on the site database and accessible by them, so each individual needs to have their own account and therefore their own email address.

Email addresses may be established at no cost by anyone if they have access to the internet (e.g. http://mail.google.com/ https://login.yahoo.com/).

Why do screens appear to "freeze"? 

The apparent freezing is a slow response from your internet connection. There is continuous communication between the website and your computer. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by ASCIA.

When doing All about Allergens online training (or any other web based training), access to a reliable computer and good internet connection are needed for successful completion of online training. 

Note: If you access using WiFi, it must be a stable connection.  

I completed the course but it dropped out or froze, which may be due to my internet connection and my progress wasn't saved.

If you have not completed the course and leave it open on your computer in an inactivate state for more than 60 minutes, the database will automatically log you out. With an automatic log out your position in the course or your final result may not be captured.

When undertaking All about Allergens online training (or any other web based training), access to a reliable computer and good internet connection are needed to successful completion of online training. Variables such as an individual's computer reliability, browser type, internet connection problems, interference from phone lines and restrictions imposed by local area networks (LANs) and associated firewalls cannot be influenced nor controlled by the National Allergy Council. To allow for these variables All about Allergens online training has been developed so that new attempts may be undertaken as many times as an individual wishes to do so. 

I completed the final quiz, but I am having trouble finding my certificate.

When the database has captured your result following course completion, a certificate will be available to print. Access to the certificate is gained from your course page. 

What are the minimum computer and internet requirements to run All about Allergens online training?

All about Allergens online training should function correctly with:

  • Computers using a modern browser (such as Internet Explorer, Firefox, Google Chrome, Safari). It is strongly advised to keep your browser up to date. 
  • Cookies enabled (Most Internet browsers are preset to accept cookies). Cookies allow your results and activity to be captured.
  • Stable internet connection, broadband recommended. (For users going through a Local Network, check with your local Network administrator for any firewall issues.)  

What are the factors that may influence the speed of my connection to the Internet?

Here are some things to consider:

  • Network peering affects uploading and downloading.
    • As your data travels through the Internet, different network hosts hand it off to the next host in a process called peering. 
    • Occasionally, networks will experience a delay when sending a piece of data to the next destination. When latency occurs, it can cause peering issues. As a result, people using certain ISPs may have trouble accessing data other from sites.
  • The upload speed offered by your ISP.
    • Many ISPs gloss over their uploading speeds because most common high-speed technology has uneven or asymmetrical uploading/downloading (sometimes called upstream/downstream) speeds.
    • Cable internet, for example, is one of the most widely used internet connection types. Downloading is usually very fast at around 10 megabits per second (Mbps). Uploading speed, however, is typically limited to around 1 Mbps. Your specific speed will vary depending on your network, but you can expect about a 10:1 download/upload ratio.
  • With wireless networking speeds vary based on the number and types of devices connected. Many devices advertise high networking speed, but those figures refer to devices talking to each other, not necessarily how fast it can send and receive data through the Internet. Some devices, such as 4G phones, connect at only 9.5Mbps which will slow down the entire network to 9.5Mbps. Additionally, your bandwidth may become constrained If multiple users in your office/school are also uploading large files at the same time.
How can I reset my password?

  1. To reset your password, go to https://foodallergytraining.org.au/login/forgot_password.php
  2. Best to submit your email address only or your username (not both).  
  3. Make sure your browser has not automatically filled in username. 
  4. If we can find you in the database, an email will be sent to your email address, with instructions how to get access again.

Where can I find my Certificate of Completion

Once you have successfully completed a course you can access your certificate from the bottom of the course page when you are logged in.  

All about Allergens for General Food Service

All about Allergens for Schools and Children's education and care

All about Allergens for Camps

All about Allergens for Residential Care 

All about Allergens for Hospitals

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Are certificates still available for older courses?

No. For courses completed prior to the site update certificates are no longer available. 

How can  I create an account?

To create a new account go to https://foodallergytraining.org.au/login/signup.php 

  • Fill out the information.
  • Example Username: henry987@ 
  • Example Password: BluE?sPy901 
  • Remember the password needs to have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s) [such as punctuation ?!;@]. 
  • Plus other details as requested.  
  • Then click Create my new account button. 
  • The page should then close and show what is happening in the next message. If the page does not close then you have not entered the information in the fields either uniquely or correctly. There should be a message near the field that needs to be changed.

Last modified: Saturday, 9 August 2025, 1:09 AM