Help
For help please read the information on this page first. If you still need help go to https://nationalallergycouncil.org.au/training-help and fill out the form.
Are you having troubling setting up your account?
If you are having trouble setting up your e-training account, it may be due to:
- Blocking of the automatic email that has been sent to your nominated email address to authenticate your account. This blocking is usually due to a Spam filter on your own computer, your network provider or your ISP.
- Entering an incorrect or misspelt email address when you create an account. This means that you will not be able to receive an email to authenticate your account. Please carefully check your email account name before attempting to create an account.
You must have access to your nominated email account for authentication. If you have tried to establish an account and have not been successful, please let us know through our Help form. Your account may then be authenticated manually.
Please note that course have been developed for Australian use only.
Process for creating an account
To create a new account go to the Sign up page.
Fill out the information.
- Example Username: neridith98
- Example Password: bluE?sPy901
- Remember the password needs to have at least 8 characters, at least 1 digit(s), at least 1 lower case letter(s), at least 1 upper case letter(s), at least 1 non-alphanumeric character(s) [such as punctuation ?!;@] .
- Plus other details as requested.
- Then click Create my new account button.
- The page should then close and show what is happening in the next message. If the page does not close then you have not entered the information in the fields either uniquely or correctly. There should be a message near the field that needs to be changed.
Password Reset
- To reset your password, go to Forgot password
- Best to submit your email address only or your username (not both).
- Make sure your browser has not automatically filled in username.
- If we can find you in the database, an email will be sent to your email address, with instructions how to get access again.
Cookies
Two cookies are used by this site. The essential one is the session cookie, usually called MoodleSession. You must allow this cookie into your browser to provide continuity and maintain your login from page to page. When you log out or close the browser this cookie is destroyed (in your browser and on the server).
The other cookie is purely for convenience, usually called something like MOODLEID. It just remembers your username within the browser. This means when you return to this site the username field on the login page will be already filled out for you. It is safe to refuse this cookie - you will just have to retype your username every time you log in.
Who do I contact for help?
If you require assistance or have a question please let us know through our Help form.