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food service

Best practice guidelines and policies

Food Allergen Management in Foodservice

Informing and supporting the process of identifying, assessing, managing and auditing the risk of food allergies in the food service.

Download here:

pdfFood Allergen Management - A Best Practice Guideline

Food allergy and intolerance policy template

This policy template can be customised to suit your healthcare service.

Download here:

docxFood Allergy and Intolerance Policy and Procedure Template

National Allergy Council resources

All about Allergens

Download here:

pdfAll about Allergens 

A free booklet has been designed to support the All about Allergens online training. 

Food allergen menu matrix template

A food allergen menu matrix is a table outlining the common food allergen ingredients in all your menu items.

Download here:

docxFood allergen menu matrix template

pdfFood allergen menu matrix (sample)

All about Allergens Bookmark


Inform your staff about All about Allergens online training.

Standardised recipe template

Standardised recipes are recipes that everyone follows exactly, no matter who is cooking.

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docxStandardised recipe template

pdfStandardised recipe (sample)

docxStandardised bulk recipe template

pdfStandardised bulk recipe (sample)

Food allergen ingredient substitution tool

This tool provides a list of alternative ingredients that can be substituted for allergen containing ingredients.

Download here:

pdfFood allergen ingredient substitution tool

Resources for dietitians

Food allergy and intolerance menu assessment tool

The food allergy and intolerance menu assessment tool for dietitians has been developed in partnership with Dietitians Australia (DA). This resource is freely available to DA and ASCIA member dietitians from the member’s section of both the DA and ASCIA websites. 

Download access ASCIA: 

Food allergy and intolerance menu assessment tool

Download access DA: 

Food allergy and intolerance menu assessment tool

Food allergy management audit tool for Healthcare

Food allergy management audit tool for Healthcare

To undertake a comprehensive audit to assess food safety protocols and procedures regarding food allergy management.

Download here:

docxFood allergy management audit tool for Healthcare


Allergy & Anaphylaxis Australia Food Service Resources

Food allergen card

These cards help you to identify other names for common food allergens as well as foods which are most likely to contain the food allergen.

Purchase here

Download and print for free here

Food standards

Food Standards Code

Food Standards Code

Information about the Food Standards Code and your responsibilities as a food service provider is available from the Food Standards Australia New Zealand (FSANZ) website.

Go to FSANZ Food Standards Code page

Food enforcement contacts

In Australia, compliance with the Code for all foods is monitored by authorities in the states and territories. Contact details for enforcement agencies are available.

Go to FSANZ Food enforcement contacts page

FSANZ Food Recall Alerts

A food recall is action taken to remove unsafe food from distribution, sale and consumption. Be alerted by subscribing to FSANZ food recalls

Go to FSANZ subscription service

Food Allergen Portal

Provides different sectors in the community with links to best practice food allergen resources and key messages.

Go to Food Allergen Portal page

Allergen Bureau resources

Food safety supervisors

Australian Institute of Food Safety

Food Acts and Food Safety Supervisors

National Safety and Quality Health Service (NSQHS) Standards

NSQHS Standards

Allergy management in healthcare services is applicable to National Safety and Quality Health Service (NSQHS) Standards Standards 1, 2 5, 6 and 8.

Go to the NSQHS website

General information about food allergy and anaphylaxis

Authorised Officer resource hub

This hub provides an overview of the legislative context for food allergens in food service and manufacturing and also information to assist authorised officers to help to improve practises around food allergen management.

Authorised officers have the opportunity to help educate the food service and food manufacturing sectors about food allergen management.